Veranda High Resort Chiang Mai - MGallery Collection

Frequently Asked Questions

General

Veranda High Resort Chiang Mai – MGallery Collection offers 9 room categories, from Valley Deluxe, Valley Deluxe Scenery, Plunge Pool Pavilion, Scenery Pavilion, Luxury Bedroom Suite, Pool Villa, up to the Presidential Pool Villa (over 400 sqm). All rooms feature contemporary Lanna design, a private balcony with mountain or garden views, a bathtub, and a Smart TV.

Every room at Veranda High Resort Chiang Mai – MGallery Collection includes air-conditioning, Smart TV with Netflix connectivity, a coffee machine, bathtub, rain shower, in-room safe, mini-bar fridge, hairdryer, MGallery-standard toiletries, complimentary Wi-Fi, a private balcony with mountain or garden views, and daily housekeeping service.

Yes. Veranda High Resort Chiang Mai – MGallery Collection offers several room types with private pools, including the Plunge Pool Pavilion (with a private plunge pool), Pool Villa, and Presidential Pool Villa. All are private villas with scenic views. — ideal for honeymoons and families seeking maximum privacy.

The Presidential Pool Villa at Veranda High Resort Chiang Mai – MGallery Collection is an over-400-sqm private villa featuring a private swimming pool, private garden, multiple bedrooms, a living room, a bathroom with bathtub, a terrace with panoramic valley views, and dedicated Villa Host service — ideal for larger families, special occasions, and ultra-luxury private getaways.

Standard rooms at Veranda High Resort Chiang Mai – MGallery Collection accommodate 2 adults; Pool Villas and the Presidential Pool Villa accommodate more depending on villa size. Extra beds are available in selected room types (additional charge applies). Children under 12 stay free when sharing existing bedding with parents. Please advise the number of guests at the time of booking.

Almost all rooms at Veranda High Resort Chiang Mai – MGallery Collection offer mountain or lush garden views, with Valley Deluxe Scenery providing the clearest valley outlook. Every balcony faces nature, and sunset views can be enjoyed from both the rooms and the main pool.

Yes. Veranda High Resort Chiang Mai – MGallery Collection has selected rooms designed to accommodate wheelchair users and guests with special-access needs. Please specify requirements at the time of booking — such as ground-floor rooms or wheelchair ramps — so our team can prepare a suitable room and support you throughout your stay.

Rooms & Villas

Veranda High Resort Chiang Mai – MGallery Collection is a 5-star luxury mountain resort under MGallery by Accor, set on a hillside in Hang Dong district, Chiang Mai. It blends contemporary Lanna architecture with 360-degree valley views, a mountain-view infinity pool, and 5-star hospitality — ideal for couples, honeymooners, families, and nature-seeking travellers.

Veranda High Resort Chiang Mai – MGallery Collection is located at 192 Moo 2, Ban Pong, Hang Dong District, Chiang Mai 50230, Thailand. The resort is about a 30-minute drive from downtown Chiang Mai and roughly 25–30 minutes from Chiang Mai International Airport (CNX). The route is a gently ascending mountain road that is easily accessible and safe.

Check-in at Veranda High Resort Chiang Mai – MGallery Collection starts from 2:00 PM and check-out is by 12:00 PM (noon). Early check-in or late check-out can be requested through the reservations team, subject to room availability on the day; additional charges may apply depending on room type.

Veranda High Resort Chiang Mai – MGallery Collection offers comprehensive facilities including a mountain-view infinity pool, mountain-view fitness centre, Veranda Spa, separate steam rooms for men and women, The Higher Room restaurant, Rabiang Cha restaurant, Mountain View Bar, Afternoon Tea service, complimentary parking, complimentary Wi-Fi throughout the resort, scheduled shuttle service to downtown Chiang Mai, and fully equipped meeting rooms and event spaces.

Yes. Veranda High Resort Chiang Mai – MGallery Collection provides complimentary high-speed Wi-Fi throughout the resort, including all guestrooms, public areas, restaurants, meeting rooms, and the pool area, with no device limit. Wi-Fi credentials are provided at Front Desk upon check-in.

Yes. Veranda High Resort Chiang Mai – MGallery Collection is open all year, across every Chiang Mai season — from the misty green rainy season, to the cool High Season (November–February), to the summer months when the mountain remains cooler than the city. Booking at least 30 days in advance is recommended during High Season.

Reservation & Policy

You can book Veranda High Resort Chiang Mai – MGallery Collection through three main channels: 1) the official website https://www.verandaresort.com/chiang-mai/ (best available rate with Direct Booking benefits); 2) direct reservations by phone +66 (0)53-365-007; 3) major OTAs such as Booking.com and Agoda. Accor Live Limitless (ALL) members enjoy exclusive discounts and additional benefits when booking directly through the website.

Advance reservation is recommended. For more information and bookings, please contact:
Email: [email protected]
Tel: +66-53-365-007, +66-62-398-6899
WhatsApp: +66 6 2398 6899 
LINE Official Account: @verandachiangmai 
Messenger : m.me/1278724705474180
WeChat: VerandaCNX

Cancellation policy at Veranda High Resort Chiang Mai – MGallery Collection depends on the rate and package booked. Flexible rates can be cancelled according to the stated terms, while Non-Refundable rates cannot be cancelled or refunded. When a refund applies, it will be processed within 45 business days after the cancellation is confirmed. Please refer to your booking confirmation for exact terms.

Veranda High Resort Chiang Mai – MGallery Collection can arrange early check-in or late check-out subject to room availability on the day, with an additional charge that varies by room type. Please notify the reservations team or Front Desk in advance so arrangements can be prepared.

Yes. Veranda High Resort Chiang Mai – MGallery Collection offers several special packages, including the Honeymoon Package (with romantic room decor and a mountain-view dinner), Stay & Spa Package (with Veranda Spa treatments for wellness travellers), Celebration Package for birthdays and anniversaries, and Detox / Healthy Retreat programmes. Please contact reservations for the most up-to-date package details.

Veranda High Resort Chiang Mai – MGallery Collection welcomes families. Children under 12 stay free when sharing existing bedding with parents (no extra bed charge). Extra beds, if requested, incur an additional charge that varies by room type. A kids’ menu is available at the restaurants, and baby cots can be arranged in advance — please request at the time of booking.

Payment

Veranda High Resort Chiang Mai – MGallery Collection accepts cash (Thai Baht only), major credit and debit cards (Visa, Mastercard, American Express — no surcharge), bank transfers, and QR code / mobile banking payments (PromptPay). Advance bookings via the official website are processed through a secure SSL online payment system.

Payment terms at Veranda High Resort Chiang Mai – MGallery Collection depend on the rate and promotion. Non-Refundable rates are charged in full at the time of booking, while some Flexible rates allow payment at check-in. Group bookings or High Season stays may require an advance deposit. Additional services during the stay can be paid at the reception or billed to your room.

Yes. Tax invoices and receipts can be requested at Front Desk during your stay, or arranged in advance at the time of booking — please prepare your company name, address, and Tax ID. Rates on the official website are inclusive of VAT and service charge. Payments are accepted in Thai Baht only.

Transportation & Parking

Yes. Veranda High Resort Chiang Mai – MGallery Collection offers transfer service from Chiang Mai International Airport (CNX) at an additional cost, varying by vehicle type and number of passengers. The journey takes approximately 25–30 minutes. Please provide your flight details at least 24 hours in advance via the reservations team.

Yes. Veranda High Resort Chiang Mai – MGallery Collection operates a scheduled shuttle to downtown Chiang Mai on set daily times, covering the Nimman area and Night Bazaar. Private cars with drivers for tours, self-drive rentals, and Grab/taxi services are also available. Please contact Front Desk for the current shuttle schedule and bookings.

Yes. Veranda High Resort Chiang Mai – MGallery Collection offers complimentary parking for all guests, with security personnel on site. The parking area accommodates private cars, vans, and buses for meeting groups and wedding events.

To reach Veranda High Resort Chiang Mai – MGallery Collection independently: from downtown Chiang Mai, take the Kan Klong Chonprathan Road (Route 121) or the Chiang Mai–Hang Dong Road (Route 108) heading to Hang Dong — about 30 minutes; from CNX Airport, about 25–30 minutes. The route is a gently ascending mountain road, easily accessible, safe, and well covered by GPS.

Food & Beverage

Veranda High Resort Chiang Mai – MGallery Collection offers several dining venues: 1) The Higher Room — the main restaurant serving breakfast buffet and contemporary Thai/international cuisine, open 6:30 AM–6:00 PM; 2) Rabiang Cha — a Lanna-style restaurant; 3) Mountain View Bar — cocktails and imported wines with mountain views; 4) Afternoon Tea Service — served with valley views. 

Breakfast buffet at The Higher Room of Veranda High Resort Chiang Mai – MGallery Collection is served daily from 6:30 AM, featuring Thai dishes, traditional Northern Thai specialities (such as Khao Soi and Nam Prik Noom), Asian and Western options, plus vegetarian/vegan and gluten-free selections. Breakfast is included in rates booked directly via the official website.

Yes. Veranda High Resort Chiang Mai – MGallery Collection offers in-room dining daily from 6:30 AM to 10:00 PM. The menu includes Thai, Northern Thai, and international dishes, pizza, burgers, and beverages, with kids’, vegetarian/vegan, and gluten-free options available. Orders can be placed directly from your room.

Yes. Veranda High Resort Chiang Mai – MGallery Collection can accommodate vegetarian, vegan, gluten-free, and allergy-friendly meals. Please inform the resort at least 24 hours in advance via email or Front Desk so our chefs can prepare accordingly.

Yes. Veranda High Resort Chiang Mai – MGallery Collection offers Private Dinner service — a private setup with mountain views, perfect for honeymoons, anniversaries, birthdays, and special occasions. Menus, courses, and decor can be customised to your preferences. Please book at least 48 hours in advance and contact the F&B team or Front Desk for menu details.

Wellness & Activities

Yes. Veranda High Resort Chiang Mai – MGallery Collection features a large infinity pool with 360-degree mountain views — perfect for both leisure and lap swimming — and fitness centre open daily 6:00 AM–9:00 PM with full cardio and weight equipment. The gym sits next to Veranda Spa and the main pool, and is complimentary for all in-house guests.

Veranda Spa at Veranda High Resort Chiang Mai – MGallery Collection offers natural wellness treatments including Thai massage, aromatherapy oil massage, facial and body treatments, and Detox / Healthy Retreat packages. Separate steam and shower rooms for men and women are also available. Advance booking is recommended to secure your preferred time slot. 

Yes. Veranda High Resort Chiang Mai – MGallery Collection offers complimentary morning yoga classes for in-house guests on scheduled days, and Thai Boxing (Muay Thai) classes for guests interested in Thailand’s national martial art. Private classes can also be arranged for an additional charge. Please contact Front Desk for the schedule and reservations.

Yes. Veranda High Resort Chiang Mai – MGallery Collection provides bicycles for guests to explore the resort surroundings and Hang Dong area (please ask Front Desk). Scenic walking trails and mountain-view photo spots are located within the resort grounds, and the Concierge team can arrange outdoor group activities such as Lanna cultural tours, Thai cooking classes, and elephant camp visits.

Yes. Veranda High Resort Chiang Mai – MGallery Collection offers Detox and Healthy Retreat programmes with Veranda Spa, designed for guests seeking mind-and-body rejuvenation. Programmes include spa treatments, healthy meals, yoga sessions, and guidance from wellness specialists. Please contact reservations in advance to tailor a programme to your needs.

Meetings, Groups & Weddings

Yes. Veranda High Resort Chiang Mai – MGallery Collection offers a variety of meeting rooms accommodating groups of 10–120 guests, with full facilities including audiovisual equipment, high-speed Wi-Fi, projector and screen, sound system, stationery, drinking water, and customisable seating arrangements. Hybrid meetings via Zoom/Teams are supported, and a dedicated MICE team supports every event.

Please visit the Inquiry page to submit your details. Our Sales team will contact you with further information.

Yes. Veranda High Resort Chiang Mai – MGallery Collection offers Meeting & Retreat packages (including accommodation, meeting room, meals, coffee breaks, and lunch buffet) and outdoor Team Building programmes set in nature. Workshops and creative sessions can be hosted in both indoor and outdoor spaces. Booking at least 2 weeks in advance is recommended — please contact the Sales team for a tailored programme and quotation.

Yes. Veranda High Resort Chiang Mai – MGallery Collection is a popular destination wedding venue nestled in the Chiang Mai valley, hosting authentic traditional Lanna wedding ceremonies (including Khan Mak and Bai Sri Su Kwan), Western ceremonies, and symbolic weddings. Outdoor venues accommodate up to 150 guests, supported by a dedicated Event Planner team covering decor, florals, catering, photography/videography, and lighting/sound.

Please visit the Inquiry page to submit your details. Our Sales team will contact you with further information.

Yes. Veranda High Resort Chiang Mai – MGallery Collection offers multiple event packages, including Thai and Western wedding packages, full Engagement Ceremony packages, Celebration packages for birthdays and anniversaries (with cake and personalised decor), and poolside parties with mountain views. Themed floral and lighting decor can be arranged, along with professional photography and videography.

You can request a quotation for a wedding, engagement, meeting, seminar, or team-building event at Veranda High Resort Chiang Mai – MGallery Collection through two channels: 1) contact the Sales team by phone +66 (0)53-365-007 or by email, with your event date, guest count, event style, and budget; 2) submit the online enquiry form via https://www.verandaresort.com/chiang-mai/. The Sales team will respond with a quotation and a site-visit schedule.

Location & Attractions

Veranda High Resort Chiang Mai – MGallery Collection is well-located near key Chiang Mai attractions: Doi Kham Temple (15 min), Chiang Mai Night Safari (15 min), Baan Tawai Handicraft Village (15 min), Queen Sirikit Botanic Garden, Royal Flora Ratchaphruek, Nimmanhaemin Road (30 min), Central Airport Plaza (30 min), and Doi Suthep Temple (50 min).

Veranda High Resort Chiang Mai – MGallery Collection is about a 30-minute drive from Chiang Mai’s shopping and night market areas, including Central Airport Plaza, Maya Lifestyle Shopping Center, Nimmanhaemin Road, Tha Phae Walking Street, Wua Lai Walking Street, and the Night Bazaar. Scheduled shuttle service to downtown is available.

Near Veranda High Resort Chiang Mai – MGallery Collection you’ll find popular mountain-view cafés such as No.39 Café, The Hill Chiang Mai, and Din Café, along with Doi Kham Viewpoint — a favourite photo spot. Within the resort grounds there are scenic walking trails and valley-view photo spots, and sunsets can be enjoyed from the main pool and guestroom balconies.

Veranda High Resort Chiang Mai – MGallery Collection is just 30 minutes from North Hill Chiang Mai Golf Club — ideal for golf lovers. The Hang Dong area also offers adventure activities such as ATV rides, elephant camps, and horse riding (Pong Yaeng Riding Club). The resort can arrange tours and private cars with drivers through the Concierge team.

Yes. Veranda High Resort Chiang Mai – MGallery Collection arranges local tours via the Concierge team, including Lanna cultural temple tours (Tonkwen Temple, Ban Pong Temple, Doi Kham Temple), Baan Tawai handicraft village tours, Thai and Northern Thai cooking classes, and ethical elephant camp visits. Private cars with drivers are available for tailored tours — please book at least 24 hours in advance.

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